Returns & Refunds Policy
At Padoca Bakery, we take pride in the freshness of our baked goods; however, if you are unsatisfied with your order, please contact us within 24 hours of receipt for a replacement or refund. Due to the perishable nature of our food products, we cannot accept physical returns once the items have left our facility.
Contact Support
Email our customer service team or call the bakery within 24 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Please attach clear photos of the product and the packaging to help our quality control team understand what went wrong with your order.
Review Process
Our team will review your request within 1-2 business days to determine eligibility for a full refund, partial credit, or a fresh replacement.
Resolution
Once approved, refunds are processed immediately to your original payment method, or a new delivery will be scheduled at your earliest convenience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing